With 2meters.app there is no need to install and support additional software for the client, all you need is an Internet connection and a web browser. The advantage of our cloud based app is providing users with high availability and reliability. This is because 2meters.app is based on a cluster of servers that can automatically balance the load between one-another. Therefore our systems are prepared even if an unexpectedly large number of customers show up.
the time
Optimise your queue management, reduce waiting time and stop losing 60% of your visitors - And that's with free subscription!
Get rid of the chaos:
make waiting in line enjoyable for your customers
Create the perfect expectation
Beat the competition and create the perfect waiting experience for your guests with 2meters.app. Check-in from anywhere, update status and wait times automatically. Increase customer satisfaction and loyalty to your business
Make the booking process easy and convenient
Create a convenient reservation system for guests who can easily schedule future appointments online. Automated reminders and the ability to update information will help reduce the number of calls to the staff
Research your customers using analytics
Analyse customer behaviour and improve business processes based on data. Optimise workflows, gain valuable statistics and customer experience scores, and increase your efficiency.
Stay in touch with the customer at all times
Stay in touch with your customers thanks to 2meters.app - notify them of their orders, thank them for coming in, and remind them of their appointment
Collect feedback
2meters.app will help you collect and analyse customer feedback to increase customer loyalty and optimise your service processes. Our solution provides clear and detailed analytics as well as tools to automate and simplify your feedback management processes.
Because of the complexity of the data, most retailers don't have a complete picture of the actions and habits of visitors. This leads to fewer sales and lost customers. In the fight for the customer, brands need to collect more data about their stores, customer preferences and habits to make service seamless and increase profits. Using an electronic queuing system allows this data to be collected and analysed to make better business decisions.
A virtual waiting system can help ease crowding in your waiting area. This means you can make it smaller or use it for something else. With our appointment system, customers can pick a convenient time. This reduces people leaving when they have to wait too long and helps you schedule your staff more efficiently. Plus, you can take orders from customers before they get to your counter, so you can prepare their orders while helping others. This makes your place work faster.
According to recent market research, at least 65% of in-store retail sales are made on impulse. However, it's no secret that waiting times and long lines negatively impact the overall customer experience and your business' turnover, and make it difficult for staff to work efficiently
Of visitors, state that they would "change their mind" about buying something when their attempt to purchase the product resulted in a poor customer service experience
Visitors, declare that they will avoid the store if they think the line is too long
Visitors say they spend more at a company that offers better customer service
Give your guests only positive emotions, helping them forget about the exhausting stay in long lines
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Create a convenient reservation system using our ordering system. Let your customers browse and choose your products in advance while they wait for their turn in the virtual waiting line or for an appointment.
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Get to know your customers ahead of time. See who's in line for your service and prepare their order before they arrive. Collect and provide all the necessary information and notify them when their order is ready. Manage multiple queues to optimise your business processes more effectively.
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Optimise your service centre operations. Queue management, quality control and efficiency tools help you reduce customer wait times, increase customer satisfaction and optimise your service centre operations.
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Make the most of your waiting areas by giving your customers the freedom to wait remotely, allowing them to enjoy their time as they please. Implement a virtual waitlist system and inform your customers when it's their turn. Even customers without modern smartphones can join in with the assistance of our Kiosk and Display apps, which can be conveniently installed wherever you choose.
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Control your customer flows and direct them to the location you like by giving individual instructions which your customer will read during the booking process or by inviting them to a particular service point. Your customer will then be notified upon invitation.
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Collect the customer data you need to deliver the service in advance with our Custom Forms Feature. Block the time you need to prepare the service using the availability window. Know your customers better before they arrive.
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Use the 2meters.app to register attendees for your event in a simple and intuitive booking process. Define any slot capacity to accommodate as many people as you like. Or simply use the virtual queue. Check the validity of their tickets with the help of a smartphone.
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Gain valuable insight into the operations of your place. Learn the average processing and waiting time for different services. Investigate the customer load distribution. Offer your customers arriving at the peak time to come back later using our appointment scheduling system.
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Engage with your customers remotely through our visitor chat. No matter where they are, they'll receive instant notifications and can read and respond at their convenience. Use this opportunity to address their needs in advance or keep them informed about any changes to their order or service delivery.
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Enhance the quality of your service by enabling your customers to skip overcrowded waiting areas with our virtual queue system. Seek their feedback and maintain communication to ensure they understand that their opinions are valued.
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Track visitor flows effectively using our checkpoint system. Identify any bottlenecks in your service delivery chain to enhance the overall quality of your business.
2meters makes your business rational, and the customer journey comfortable and favourable
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Want to organise queues for services such as registration and tuition payments?
The 2meters.app virtual queuing service is a simple way to efficiently eliminate queues by speeding up the process and reducing students' waiting time. Moreover, notifications can be sent to each queuer once their turn approaches - for the automated convenience of many!
Reduce waiting times and improve government services, allowing citizens to be attended faster and more conveniently without having to wait in physical lines. 2meters.app provides special configurations for visitor data collection, while being fully GDPR compliant.
Too many clients waiting for their turn in the waiting area? 2meters.app virtual queuing service allows your bank customers to reserve and wait their turn in the comfort of their home or office. Manage your queue with our system and increase customer service efficiency.
Looking for an edge over competitors? The Booking App allows your customers to interact with your provided services, counter staff, and provide feedback about your business. Our cloud-based technology grants freedom of movement to your queued visitors, allowing them to reserve a turn as they explore your place and make more purchases in the meantime.
No smartphones at a visitor’s disposal? That won’t be a problem with the Kiosk App. The feature allows visitors to utilise a provided tablet to reserve their turn, without needing a personal device, or a personal internet connection. Accessibility and inclusion are the priority with the Kiosk App, which is also available in multiple languages.