About Counter App
View and manage your visits and visitor flows in the Counter app. The interface is designed to easily distinguish walk-ins from booked appointments, get an overview of all tickets, as well as upcoming appointments. The supporting calendar provides further insights about past and future appointments. It is also possible to schedule appointments on behalf of visitors, move appointments to the virtual waiting line, and walk-ins to the appointments. Additionally, customer communication is encouraged, with opportunities to visualise data provided during the booking process, orders, and create comments.
Why businesses choose the Counter app powered by 2meters
- Organised tickets from multiple sources lead to fast and efficient services. Decreasing service time means more customers can be assisted each hour, inherently increasing your revenue!
- Instantly message customers to notify them of any significant occurrences. This establishes trust and increases your reputation in your community, gaining you loyal customers who value transparency.
- The system is commended for its simplicity and usability, meaning that your staff will become accustomed to it in no time, and at no cost!
- The intuitive, staff-friendly interface functions on any tablet or desktop with a browser and internet connection.
- Your visitors book their visits without talking to the staff, allowing them to concentrate on other activities, possibly preparing the service for the next visitor. Full overview of upcoming visits gives you flexibility to plan staff and workloads.
Key features
- Multiple client instances
- Combined visitor overview
- Past and future visits
- Staff comments
- Visitor chat
- Named counters
- Multilingual interface
Your company success formula
Set up
A visitor scans the provided QR code or clicks on the shared link and reserves a visit.
Manage
The ticket with the visitor data appears in the Counter app of your tablet or desktop.
Prepare
Counter staff prepare the service and invite the next visitor.
Notify
The visitor is notified to proceed to the designated area.
Deliver
The customer enters your place and receives their service/order.
What features can your business benefit from?
Virtual Waiting Line
Increase customer retention by providing live queue information. Visitors who reserve a turn are more likely to show up to receive their service, rather than abandon your place due to long waiting times. Freedom of movement reduces and repurposes waiting rooms to include more revenue-generating opportunities for spontaneous, impulsive pick-ups.
Appointments
Create and define your schedule based on your capacity. Allowing visitors to select an available time slot at their convenience distributes your customer load between busy and dead hours. A consistent customer flow capitalises on your resources and maximises their productivity. This also gives you more flexibility to host and cater spontaneous walk-ins during those busier hours with long waiting times.
Custom Forms
Get to know your customers before they arrive by creating a Custom Form. The feature is thoroughly structured to help you retain and store additional information about your visitors. This data is then stored and can be analysed with our sophisticated dashboard and analytics tools. These insights can be used to track customer success, as well as service efficiency.
Ordering
Know and prepare in advance for your customers order by utilising the pre-ordering feature. A product catalogue can be set up with all the products or services you offer, while displaying the remaining quantity in your pre-configured inventory. This system reduces pressure on staff, who can now focus on efficiently and accurately preparing orders independently of the customer's physical presence. Once a notified customer arrives, rather than juggle the chaos of diverse customer needs on a busy day, staff can process the person in as little as one minute!
Customer Messaging
Ensure an exquisite and unique relationship with your customers by taking advantage of the messaging feature. Happy visitors turn into returning customers. Customer success and positive feedback are the latent results of providing noteworthy services and friendly,
Customer Feedback
Looking for ways to improve your business but don’t know where to start? Curious about your customers’ true opinion about your services? Customer feedback collection is strategically designed to answer any questions and resolve doubts about your business or service. Their feedback data can then be analysed using the intuitive analytics tools and dashboard - KPIs to help you grow the way that is best for YOU.
Analytics
Analytics tools and dashboard are devised to encourage data-driven business decisions, encompassing crucial KPI’s that optimise service and business evaluation. Such insights provide a sharper understanding of customer segments and needs. You can adjust your services accordingly with the support of other provided features (such as merging or separating certain services).
Scanning
Whereas there is a need of validating your visitors’ tickets - use the scanning feature. All you need is to login to your 2meters account in the Booking app from any mobile device, and use the device’s camera to scan the QR code on the visitors tickets.
Printing
If you are expecting that not all of your visitors will have a mobile phone by hand, you can use a printing feature. The appointment or a place in the waiting line can be booked through a front test admin, or through the Kiosk App. By connecting your cloud printer to the app, you can easily print out a paper version of your tickets.
Dynamic QR-codes
You can always limit the amount of tickets per visitors’ device. However if security is still a concern to you and is critical for your business, this feature will allow you to generate new random QR codes for your visitors to scan over a defined period of time.
FAQ
Is it necessary to install the Counter app?
No. The Counter app runs in a browser and can be operated on any system. We recommend using it on desktops and tablets, as it is not optimised for smartphones.
Do I need to pay for the Counter app separately?
No. The Counter app is a part of the 2meters.app platform. You get all components in one subscription. Furthermore, most features are available in the free subscription tier.
Can the Counter app be used in my country?
Yes, the multilingual interface allows your staff to operate it in the language they prefer. Currently, we support English, German, Spanish, Portuguese, Turkish and Ukrainian languages. If your language is not found, get in touch with us and with your support, we can make it happen!
What is the Counter app for?
The Counter app is designed to help you manage and control your visitor flows. The interface allows you to interact with the visitors waiting for their turn in the waiting line or for their appointment. The user of the Counter app has access to the historical data and to the future appointments.
How many instances of the Counter app can be used simultaneously?
You can run an unlimited amount of instances with the same or different users. In both cases the state of the Counter app will be automatically synchronised in real time and no additional action on the user side is required.
What are the Named Counters and how do I use them?
Each individual instance of the Counter app can be named and you can switch easily between different names. Once a visitor is being called the counter name is being recorded and is shown in the invitation notification, the visitor’s ticket and on the display screen to direct the visitor to the right counter.
How to tell the walk-in visitors and the appointments apart?
Initially appointments appear in a table in the bottom section and walk-ins are displayed as visit cards in the middle section of the counter interface. Furthermore, walk-in customers and appointments can be easily distinguished by a label on each card which represents a visit: appointments always have time displayed on a card. This comes in handy, as appointments can be moved to the virtual waiting line and vice versa: a walk-in visit can be turned into an appointment.
Can I change the order of the waiting line?
Currently, no, as it will mess up with the notification system. But you can always pick a visit on any position and invite it, if someone shows up early or has to be prioritised. It is also possible to create a separate Queue or a Service for visitors with the higher priority.
Should I move an appointment to the waiting line or invite it directly?
Both options are available and you can choose what suits your use case best. In the cases where delays in processing cause visitors with appointments to wait even if they arrived in time, we highly recommend taking advantage of the virtual waiting line. According to our experience this improves customer satisfaction significantly. In other cases the virtual waiting line feature can be turned off completely.
Can I register a visit on behalf of the visitor?
Sure. You can add a walk-in customer or an appointment manually by clicking on the ‘Add’ button and selecting the service. If you have activated email, SMS or Whatsapp notification channels and added the contact data of your visitor, your visitor will receive the notifications. Please note, however, that the push and in-app notification channels will not work due to the technical limitations.
What if a visitor does not show up?
You can label a visit as a no-show. The visitor will not be notified, but the visit will get a corresponding status. All visits with this status will appear in the statistical data later. Furthermore, you can always contact the missing visitor to find out the reason for his absence and book another visit if necessary.
I need to have a break, but my visitors continue to join the waiting line. What can I do?
You can pause the queue by pressing the “pause the queue” button, and enable it when you are back from your break. While the queue is paused, the visitors will be unable to join it and will get the recommendation to try later.
How do I know if someone joined the waiting line, if I am not present at my desk?
You can always turn on the notification sound on, which will play each time someone joins the queue or makes an appointment.
Can I export the history of the visits for my place?
Yes, you can export the history of the visits in Excel format by pressing the download button. Please note 2meters.app is completely EU GDPR-compliant and we do not retain the data of your visitors longer than necessary. Currently, all personal data is being deleted 6 weeks after the visit is processed.
I am missing a feature. What are my options?
Please contact our support team. We improve our solution constantly and there are a lot of additional features on our roadmap waiting for the release. Some of them have already been released, but might be lacking corresponding user interfaces or documentation. Furthermore we will be glad to implement features based on the requirements you have in mind.
2meters.app is a solution of your choice if your business doesn’t have enough room to accommodate all the waiting customers. Spare the unnecessary investment of creating a dedicated waiting area. Let your customers spend their time in a meaningful way while they wait for your service. Cut the costs by reducing or repurposing your existing waiting rooms. Small businesses in different segments such as clinics or beauty salons will benefit the most from this use case.
Manage a waitlist for your products or services digitally. Let the customers book their turn online or by scanning a QR-code on site. The introduction of the 2meters.app solution will help you keep your customers happy while increasing the efficiency of your service even in cases when the demand is great and the supply is limited. The retail, education facilities or public services will benefit greatly from using our solution.
Improve your restaurant business with 2meters.app solution. Choose between multiple ways you can do it. First, you may complement your existing table booking system with the virtual waiting line to fill the empty seats fast, if your guests do not show up. The second way is just to set up your menu using our catalogue and ordering feature and put the printed out QR-codes on each table. Your guests will have an opportunity to make an order digitally without having to interact with the waiter. They will receive notification once their order is ready and pick it up immediately.