Smart queue system

Cloud-based solution for your business

Virtual queue management system - 2Meters App - Business View

2Meters is an easy virtual queue system​, which aims to reduce walkaways and maximize your customer value and engagement. Our queuing solution is cloud-based, installation-free and does not collect customers’ data. Create a virtual queue in only 2 minutes!

Virtual queue management system 2Meters App - Business View 2

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Why are queues bad for your business?

01 Queues keep new customers away

Would you enter a shop, where people are waiting in a long queue? We doubt it. As a rule, a long line scares customers away, especially if they intend to buy something fast and go further. According to recent marketing studies, at least 65% of retail sales at stores are impulse-driven. Sadly, unmanaged queues and crowded waiting rooms tend to cause frustration and walkaways. In a modern world queues have quite a negative impact on your business’ turnover, whereas organized stores without visible lines attract more clients and lead to better sales.

Virtual Smart Queue management system - Traditional queues too long

02 Queues decrease the customer value

Waiting in line customers can not walk around the shop and discover and try new products. They are usually limited in motion, stuck in place and passive. They can not make other purchases because of the queue limitations. As a result, it is fair to say that the longer your clients wait during a business day, the bigger is the difference between your best possible daily revenue and the real achieved one. Thus, queues prevent businesses from achieving their full potential and maximizing customer value.

Virtual Smart Queue management system - Queues decrease customer value

03 Queues affect customer loyalty and retention

Happy customers are a cornerstone of every successful business. Two out of three would even change the brand due to only one unpleasant shopping experience. No secret that waiting time and long queues influence the overall customer experience in quite a negative way, no matter how broad and sincere a sale-assistant’s smile is.

Virtual Smart Queue management system - Ratings

01 Queues keep new customers away

Would you enter a shop, where people are waiting in a long queue? We doubt it. As a rule, a long line scares customers away, especially if they intend to buy something fast and go further. According to recent marketing studies, at least 65% of retail sales at stores are impulse-driven. Sadly, unmanaged queues and crowded waiting rooms tend to cause frustration and walkaways. In a modern world queues have quite a negative impact on your business’ turnover, whereas organized stores without visible lines attract more clients and lead to better sales.

02 Queues decrease the customer value

Waiting in line customers can not walk around the shop and discover and try new products. They are usually limited in motion, stuck in place and passive. They can not make other purchases because of the queue limitations. As a result, it is fair to say that the longer your clients wait during a business day, the bigger is the difference between your best possible daily revenue and the real achieved one. Thus, queues prevent businesses from achieving their full potential and maximizing customer value.

03 Queues affect customer loyalty and retention

Happy customers are a cornerstone of every successful business. Two out of three would even change the brand due to only one unpleasant shopping experience. No secret that waiting time and long queues influence the overall customer experience in quite a negative way, no matter how broad and sincere a sale-assistant’s smile is.

Virtual queues attract new customers

Virtual cloud-based queue management System - 2Meters - visualisation 1

Virtual queues attract new customers

2Meters queue management system

  • replaces traditional queues with virtual ones
  • makes a store without visible queues more attractive to new customers

Virtual queues increase customer value

2Meters online queuing system

  • gives room for additional walk-ins
  • enables new revenue streams and improves an overall sales process
  • aids to maximize the customer value
  • customers are free to cancel and modify their apointments

Virtual queues increase customer value

Virtual cloud-based queue management System - 2Meters - visualisation 2

Virtual queues improve customer loyalty and retention

Modern way of queuing - 2Meters App

Virtual queues improve customer loyalty and retention

2Meters queuing solutions

  • minimize the customer’s perceived waiting time
  • reduce the number of complaints
  • increase the retention rate
  • lead to a better service quality and higher customer satisfaction ratings

How does 2Meters Work?

01 Virtual Queuing and Appointment Management System

01 Virtual Queuing and Appointment Management System

2Meters is both a powerful virtual queuing system and an appointment management tool. Our sophisticated algorithm smoothly merges appointments and virtual queues-in. Thus your employees have capacity for more relevant tasks. 2Meters can be configured to fit your business. Once tailored, it remains flexible enough to overcome unforeseen challenges, such as high peak demands or longer servicing times.

Virtual Smart Queue management system - screen view

02 Web App / No Installation required

02 Web App / No Installation required

2Meters is a web-app. It means that there is no need to download or install any software. Our virtual queue management system works on any mobile or desktop devices. It only requires a stable internet connection.
How does it work then?

  • scan a QR code with their mobile device
  • get directed to the company’s page on 2Meters server
  • queue in, make appointments and check the status. This feature considerably reduces the adoption barrier.

Thanks to 2Meters, businesses can configure, manage and update their queues by simply accessing their personal 2Meters backend from any device and logging in with their Google account.

Virtual Smart Queue management system - App QR code

03 Data Privacy

03 Data Privacy

The protection of your and your customers’ data has been a key design driver throughout the whole 2Meters development process. Your customers can hence use the full functionality of 2Meters without installing an app, logging in and without disclosing any personal information. This level of privacy was achieved with the active use of so-called session IDs, reference numbers, which are created for identification purposes by the browser at the beginning of the session. Businesses need a Google account to create a place on 2Meters in order to protect them and their customers from “fake” queues.

Virtual Smart Queue management system - Data Privacy

04 Analytics, Insights and Feedbacks

04 Analytics, Insights and Feedbacks

Without collecting data on individual customers, 2Meters analyses how a customer flow behaves. The app also collects and displays various customer statistics. In the end, it gives customers the opportunity to rate their experience. This functionality allows you to make data driven decisions when improving your business routines and to directly measure their impact on your most important metrics.

Virtual Smart Queue management system - Analytics View

01 Virtual Queuing and Appointment Management System

2Meters is both a powerful virtual queuing system and an appointment management tool. Our sophisticated algorithm smoothly merges appointments and virtual queues-in. Thus your employees have capacity for more relevant tasks. Our cloud based-solution can be configured to fit your business. Once tailored, it remains flexible enough to overcome unforeseen challenges, such as high peak demands or longer servicing times.

02 Web App / No Installation required

2Meters is a web-app. It means that there is no need to download or install any software. Our system works on any mobile or desktop devices. It only requires a stable internet connection.
How does it work then?

  • scan a QR code with their mobile device
  • get directed to the company’s page on 2Meters server
  • queue in, make appointments and check the status. This feature considerably reduces the adoption barrier.

Thanks to 2Meters, businesses can configure, manage and update their queues by simply accessing their personal 2Meters backend from any device and logging in with their Google account.

03 Data Privacy

The protection of your and your customers’ data has been a key design driver throughout the whole 2Meters development process. Your customers can hence use the full functionality of 2Meters without installing an app, logging in and without disclosing any personal information. This level of privacy was achieved with the active use of so-called session IDs, reference numbers, which are created for identification purposes by the browser at the beginning of the session. Businesses need a Google account to create a place on 2Meters in order to protect them and their customers from “fake” queues.

04 Analytics, Insights and Feedbacks

Without collecting data on individual customers, 2Meters analyses how a customer flow behaves. The app also collects and displays various customer statistics. In the end, it gives customers the opportunity to rate their experience. This functionality allows you to make data driven decisions when improving your business routines and to directly measure their impact on your most important metrics.

Get a Quote

Get our smart virtual queue management system today! Try our service for free for your first queue or choose one of our pricing models.

Videos

2Meters virtual queue management system is very simple to use. We have made a short video, showcasing its basic functionalities. Did you know that you can use our 2Meters virtual queue management system to create private queues for free?

Our customers