Smart queue system

2meters
2Meters is an easy queue system. It serves to reduce walkaways and maximize your customer value and engagement. 2Meters queuing solution is cloud-based, installation-free and does not collect customers’ data. Create a virtual queue in only 2 minutes!
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Why are queues bad for your business?

01 Queues keep new customers away
Would you enter a shop, where people are waiting in a long queue? We doubt it. As a rule, a long line scares customers away, especially if they intend to buy something fast and go further. According to recent marketing studies, at least 65% of retail sales at stores are impulse-driven. Sadly, unmanaged queues and crowded waiting rooms tend to cause frustration and walkaways. In a modern world queues have quite a negative impact on your business’ turnover, whereas organized stores without visible lines attract more clients and lead to better sales.

02 Queues decrease the customer value
Waiting in line customers can not walk around the shop and discover and try new products. They are usually limited in motion, stuck in place and passive. They can not make other purchases because of the queue limitations. As a result, it is fair to say that the longer your clients wait during a business day, the bigger is the difference between your best possible daily revenue and the real achieved one. Thus, queues prevent businesses from achieving their full potential and maximizing customer value.

03 Queues affect customer loyalty and retention
Happy customers are a cornerstone of every successful business. Two out of three would even change the brand due to only one unpleasant shopping experience. No secret that waiting time and long queues influence the overall customer experience in quite a negative way, no matter how broad and sincere a sale-assistant’s smile is.

01 Queues keep new customers away

Would you enter a shop, where people are waiting in a long queue? We doubt it. As a rule, a long line scares customers away, especially if they intend to buy something fast and go further. According to recent marketing studies, at least 65% of retail sales at stores are impulse-driven. Sadly, unmanaged queues and crowded waiting rooms tend to cause frustration and walkaways. In a modern world queues have quite a negative impact on your business’ turnover, whereas organized stores without visible lines attract more clients and lead to better sales.

02 Queues decrease the customer value

Waiting in line customers can not walk around the shop and discover and try new products. They are usually limited in motion, stuck in place and passive. They can not make other purchases because of the queue limitations. As a result, it is fair to say that the longer your clients wait during a business day, the bigger is the difference between your best possible daily revenue and the real achieved one. Thus, queues prevent businesses from achieving their full potential and maximizing customer value.

03 Queues affect customer loyalty and retention

Happy customers are a cornerstone of every successful business. Two out of three would even change the brand due to only one unpleasant shopping experience. No secret that waiting time and long queues influence the overall customer experience in quite a negative way, no matter how broad and sincere a sale-assistant’s smile is.

Virtual queues attract new customers

Virtual queues attract new customers

2Meters queue management system

  • replaces traditional queues with virtual ones
  • makes a store without visible queues more attractive to new customers
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Virtual Queues Increase Customer Value

2Meters online queuing system

  • gives room for additional walk-ins
  • enables new revenue streams and improves an overall sales process
  • aids to maximize the customer value
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Virtual Queues Increase Customer Value

Virtual queues improve Customer Loyalty and Retention

Virtual queues improve Customer Loyalty and Retention

2Meters queuing solutions

  • minimize the customer’s perceived waiting time
  • reduce the number of complaints
  • increase the retention rate
  • lead to a better service quality and higher customer satisfaction ratings
Read more

How does 2Meters Work?

01 Virtual Queuing and Appointment Management System
2Meters is both a powerful virtual queuing system and an appointment management tool. Our sophisticated algorithm smoothly merges appointments and virtual queues-in. Thus your employees have capacity for more relevant tasks. 2Meters can be configured to fit your business. Once tailored, it remains flexible enough to overcome unforeseen challenges, such as high peak demands or longer servicing times.

02 Web App / No Installation required
2Meters is a web-app. It means that there is no need to download or install any software. 2Meters works on any mobile or desktop devices. It only requires a stable internet connection.
How does it work then?

  • scan a QR code with their mobile device
  • get directed to the company’s page on 2Meters server
  • queue in, make appointments and check the status. This feature considerably reduces the adoption barrier.

Thanks to 2Meters, businesses can configure, manage and update their queues by simply accessing their personal 2Meters backend from any device and logging in with their Google account.

03 Data Privacy
The protection of your and your customers’ data has been a key design driver throughout the whole 2Meters development process. Your customers can hence use the full functionality of 2Meters without installing an app, logging in and without disclosing any personal information. This level of privacy was achieved with the active use of so-called session IDs, reference numbers, which are created for identification purposes by the browser at the beginning of the session. Businesses need a Google account to create a place on 2Meters in order to protect them and their customers from “fake” queues.

04 Analytics, Insights and Feedbacks
Without collecting data on individual customers, 2Meters analyses how a customer flow behaves. The app also collects and displays various customer statistics. In the end, it gives customers the opportunity to rate their experience. This functionality allows you to make data driven decisions when improving your business routines and to directly measure their impact on your most important metrics.

01 Virtual Queuing and Appointment Management System

2Meters is both a powerful virtual queuing system and an appointment management tool. Our sophisticated algorithm smoothly merges appointments and virtual queues-in. Thus your employees have capacity for more relevant tasks. 2Meters can be configured to fit your business. Once tailored, it remains flexible enough to overcome unforeseen challenges, such as high peak demands or longer servicing times.

02 Web App / No Installation required

2Meters is a web-app. It means that there is no need to download or install any software. 2Meters works on any mobile or desktop devices. It only requires a stable internet connection.
How does it work then?

  • scan a QR code with their mobile device
  • get directed to the company’s page on 2Meters server
  • queue in, make appointments and check the status. This feature considerably reduces the adoption barrier.

Thanks to 2Meters, businesses can configure, manage and update their queues by simply accessing their personal 2Meters backend from any device and logging in with their Google account.

03 Data Privacy

The protection of your and your customers’ data has been a key design driver throughout the whole 2Meters development process. Your customers can hence use the full functionality of 2Meters without installing an app, logging in and without disclosing any personal information. This level of privacy was achieved with the active use of so-called session IDs, reference numbers, which are created for identification purposes by the browser at the beginning of the session. Businesses need a Google account to create a place on 2Meters in order to protect them and their customers from “fake” queues.

04 Analytics, Insights and Feedbacks

Without collecting data on individual customers, 2Meters analyses how a customer flow behaves. The app also collects and displays various customer statistics. In the end, it gives customers the opportunity to rate their experience. This functionality allows you to make data driven decisions when improving your business routines and to directly measure their impact on your most important metrics.

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    • Integration with Zapier
    • Build your pipelines and process visitor data with Ninox integration
    • Integration with Google Docs and Sheets
    • Custom Integrations upon request
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