Virtual Waiting Line
Effortlessly manage your waiting line using our Virtual Waiting Line feature. Allow customers to check in digitally through QR codes on-site or links shared across your media platforms. Gather essential data in advance, prepare your services before your customers show up and invite them via your browser. By optimising service preparation, improve the number of customers you can service and enhance customer retention, enabling them to utilise their wait time more efficiently. Stand out from local competitors with this streamlined approach.
Slot Appointments
Our slot appointment system is designed to process individual and group appointments. It helps to manage intense visitor flows by dividing them into smaller groups arriving consequently which are easier to handle. The system performs effectively in combination with our Virtual Waiting Line feature, providing the fall back option to impatient customers not willing to wait and mitigating load at peak times.
Catalogue
Our catalogue feature is designed to accommodate your menu or product list with all related information, such as the description or price of a single item. The catalogue can then be shown to your visitors during the booking process. Furthermore it can be used with the ordering system to let your customers place the orders for whatever you have to offer.
Ordering
The ordering system allows your customers to choose and order the products which you offer as a part of your service. It is integrated into the booking system and works with the virtual waiting line and appointment systems as an optional extension to the booking process. This feature helps you optimise your service, ensuring that an order is ready for pickup upon arrival of your customer.
Custom Forms
The Custom Forms feature is designed to construct forms and embed them into the booking process. It allows you to collect additional information which might be necessary to deliver your service or to provide any instructions to your customer in text form. Both tools make your processes more effective, since you can prepare your service upon your customer’s arrival and avoid long conversations.
Customer Feedback
The Customer Feedback feature helps you get valuable feedback from your customers. With this information you can improve your service or identify the bottlenecks in your processes. The customer is offered to rate your service directly after the service has been provided and you gain access to the submitted responses.
Customer Messaging
Messaging allows you to stay in touch with your visitors no matter where they are. If you need to request additional information, share an important update on their status, or message a visitor that didn't show up, do it directly through your counter app. Your visitor will receive your message in the booking app and will be able to reply.
Dynamic QR-Codes
Use Dynamic QR-Codes feature combined with the display or kiosk to increase your security. This feature is regenerating the QR-codes that are displayed on your monitor to prevent fraudulent activity. You can define the validity period or the duration of the regeneration cycle for your QR-codes.
Link Tracking
The Link Tracking feature is designed to help you keep track of your published links and QR-codes. You can create multiple links and QR-codes which lead to the booking system of your place and we count the number of bookings made with each to give you insights into performance and visibility of your marketing.
Printing
Our printing feature makes the system feel like a very traditional one, while maintaining all advantages of a fully digitalised customer flow management. It is an option to provide, when you expect customers without smartphones or without internet connection. It is best paired with our kiosk and display features.
Scanning
The scanning feature allows you to automate the visitor validation, if your use case necessitates it. Each ticket comes with a QR code that can be scanned and validated with our mobile scanning app. This enables you to check reservations right at the door and decide whether to let a person in or not.
For your teams
For your customers
For management
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%Organisations like FWCMS, Iowa State University of Science and Technology or NHS are have already used 2meters for:
Service desk
Be it a vehicle registration office, mechanic, tyre shop or any business where waiting lines occur, with 2meters you will allow visitors to wait comfortably in their car in any parking lot or dedicated area without blocking the premisses and reduce the need of big waiting rooms. Setting up your virtual appointments and waiting lines will provide transparency and convenience to your customers - they will always be aware of their waiting times, can pre-upload needed documents, save their and your time allowing you to serve more customers.
Educational process
2meters offers endless possibilities to optimise institutional operations and educational process. By offering virtual appointments and queues for exams or administration with 2meters the universities are allowing their students to focus on studies instead of waiting in lines. Our application is also being used as a calling system for the teacher's assistance in the large tuition classes.
Healthcare services
2meters has already enabled and simplified the operations of multiple healthcare facilities improving patient turnover times, satisfaction and reducing waiting areas. Virtual waiting line tickets and appointments are allowing the patients to stay informed about their turn and expected waiting time without being present in the clinic.
Restaurant and catering business
2meters offers process improvement for restaurants and catering services in multiple use cases. For the restaurants, which already have a table reservation system in place, our solution synergises with it by allowing the guests to make an order just by scanning a QR-code placed on a table. For the restaurants, which rely on a waiting line, our solution helps to organise it, while improving the customer experience.
Boost business with the features of 2meters
- Boosted sales figures
- More visitors
- Higher customer conversion rates
- Increased average transaction amount
- More repeat sales
- Higher customer lifetime value
- Competitive edge in the market
- Reduced operational expenses
- Processes optimization
- Better resource planning
- Enhanced customer retention rates
- Enhanced customer loyalty
- Improved customer satisfaction
- Higher Net Promoter Scores
- Positive experience - positive feedback
- Working word-of-mouth advertisement
- More informed, data-driven business decisions
- Markeeting effectivness
- Increased brand advocacy
- Improved brand relevance
- Increased brand awareness