Virtual Queue Management System

About Custom Forms

The Custom Forms feature is designed to construct forms and embed them into the booking process. It allows you to collect additional information which might be necessary to deliver your service or to provide any instructions to your customer in text form. Both tools make your processes more effective, since you can prepare your service upon your customer’s arrival and avoid long conversations

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Why companies use the Custom Forms feature, powered by 2meters

Serve more customers

Let the customer fill out all necessary questions upfront so you can have everything ready when they arrive. Prepare for the next customer while taking care of the current one. By doing this in parallel, you will reduce the time needed for one customer.

Automate onboarding

Provide detailed instructions to your customers on what they need to do in order to get the best service possible. Spend less time onboarding each customer and as a result, serve more.

Know your customer

Collect additional data, which can be used to improve your marketing. Find out how your customers found you, identify recurring customers, learn about their interests and special needs.

How the Custom Forms make your processes more effective

Individualise the customer journey

What you are doing is unique. We know that. Your customers deserve a tailored approach. Use meaningful questions to allow your customers to share what they find important. Use our templates as a starting point or start from scratch.

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Get your customers on board

You might want to inform your guests about important details connected to the service delivery. Provide them instructions on where to go and what rules they should follow in order to get the best experience.

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Details are the key

Collect all the data necessary to provide the service in advance. Build forms to ask a visitor about their number plate or a name of the device, which needs to be repaired. Or let them agree with the terms and conditions of your service.

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By reducing wait times and providing a more convenient experience, customer satisfaction is likely to increase.

2meters.app helps in managing customer flow efficiently, leading to increased service throughput and staff productivity.

Satisfied customers and efficient operations can contribute to the higher number of deals through positive word-of-mouth leading to the increased revenues.

Short step by step guidance how it works

1. Start using 2meters

2. Configure your Place

Create a Place from a template. Modify basic details and perform basic setup.

3. Define your Services

Create and describe the Services your Place provides.

4. Configure your Queues

Create one or more Queues and assign them to your Services.

5. Set up Custom Forms

Create your custom form and assign it to your Services.

6. Publish QR-codes or Links

Print out provided QR-codes and place them where your customers can find them.

7. Install optional hardware

If needed, install a screen running our Display app. Optionally install a tablet running our Kiosk app.

8. Instruct your customers

Instruct your customers to scan a QR-code to make a booking or an order.

Still not sure?See what do other customers using the Custom Forms feature say about it?

Wow.. so much better. The queue process works well. Just have all your docs in order and the process works. Thank you.

We've experienced remarkable efficiency and seamless organization since implementing the ticketing system.

We were able to efficiently organize our flu clinic, optimize customer flow and reduce waiting times. We can highly recommend 2meters.