Visitor Flow Management | Virtual Waiting Line

About Virtual Waiting Line

Effortlessly manage your waiting line using our Virtual Waiting Line feature. Allow customers to check in digitally through QR codes on-site or links shared across your media platforms. Gather essential data in advance, prepare your services before your customers show up and invite them via your browser. By optimising service preparation, improve the number of customers you can service and enhance customer retention, enabling them to utilise their wait time more efficiently. Stand out from local competitors with this streamlined approach.

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Why businesses choose the Virtual Waiting Line feature, powered by 2meters

Faster Service

Virtual Waiting Line provides you with detailed customer inquiries or orders, enabling you to prepare everything in advance, delivering faster and more efficient service upon your customer's arrival.

Reduce Costs

Gain insight into peak times and bottlenecks for effective planning. Our Virtual Waiting Line not only streamlines operations but also frees up your waiting areas by eliminating the need for customers to be physically present.

Customer Retention

Empower your customers to make the most of their waiting time by engaging in meaningful activities, contributing to increased customer satisfaction. Enhance your sales by providing the freedom to explore your offerings or access supplementary services while waiting.

How the Virtual Waiting Line makes your processes more effective

Manage Customer Flows

Direct your customers to the dedicated service point through notifications. Combine multiple services into different queues for more transparency. Gain insights into average waiting and serving times.

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Know Your Customer

Combine our Virtual Waiting Line feature with Custom Forms to gather essential customer information beforehand. Streamline your service preparation by eliminating the need for time-consuming inquiries, allowing you to process orders and needs of your customers efficiently.

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Organise Self-service

Integrate our ordering system with the Virtual Waiting Line feature to easily optimise your service. Allow customers to collect their orders independently, easing the load on your personnel. No additional hardware required.

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Digitise Your Service Desk

Discover versatile options with our solution. Choose from a hybrid approach incorporating modern versions of traditional display and physical booking terminals with ticket printers, or opt for the convenience of QR codes and online booking.

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Let Your Customers Enjoy

Happy customers pave the way to success. Let them enjoy their wait by suggesting nearby coffee shops or offering additional services at your location. Integrate our Virtual Waiting Line feature with customer feedback to gain valuable insights into their experience, boosting overall satisfaction.

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Manage Waitlist for Pre-orders

Empower your customers to pre-order your newly announced services or products, processing them in queue order. Unlock custom notifications with our enterprise subscription tier. Ensure your customers don't wait outside closed doors.

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By reducing wait times and providing a more convenient experience, customer satisfaction is likely to increase.

2meters.app helps in managing customer flow efficiently, leading to increased service throughput and staff productivity.

Satisfied customers and efficient operations can contribute to the higher number of deals through positive word-of-mouth leading to the increased revenues.

Short step by step guidance how it works

1. Start using 2meters

2. Configure your Place

Create a Place from a template. Modify basic details and perform basic setup.

3. Define your Services

Create and describe the Services your Place provides.

4. Configure your Queues

Create one or more Queues and assign them to your Services.

5. Publish QR-codes or Links

Print out provided QR-codes and place them where your customers can find them.

6. Install optional hardware

If needed, install a screen running our Display app. Optionally install a tablet running our Kiosk app.

7. Instruct your customers

Instruct your customers to scan a QR-code to make a booking or an order.

Still not sure?See what do other customers using the Virtual Waiting Line feature say about it?

Wow.. so much better. The queue process works well. Just have all your docs in order and the process works. Thank you.

We've experienced remarkable efficiency and seamless organization since implementing the ticketing system.

We were able to efficiently organize our flu clinic, optimize customer flow and reduce waiting times. We can highly recommend 2meters.