About Booking App
Booking app is the optimised interface that your visitors use to reserve a spot in the virtual waiting line, make an order or book an appointment after scanning a QR-code or using a link. Visitors can select an available way of booking that suits them, then fill in the form, designed by you, or order additional products. They will receive notifications once the queue progresses and can remotely communicate with the counter. If you strive for a seamless and user-friendly experience for all your customers, this app is for you!
Why businesses choose the Booking app powered by 2meters
- Live information on queue position and waiting times - no standing in line any more means more space for productivity and further shopping. Progress notifications sent to visitors’ personal devices allow them to move around inside your store.
- The separation of the ordering and preparation processes allows staff to assemble orders before customer arrival. Once prepared, the notified customer enters, receives their order, and exits in as little as one minute. Next!
- Customer communication opportunities enhance interactivity and create a more personalised experience.
- Use feedback to improve customer success. Happy customers and good reviews enhance your reputation through both digital and word-of-mouth recommendations.
- Works from any browser, on any smartphone or desktop with internet connection.
- Your customers feel respected, as they don't need to waste their time in waiting areas, and are always informed about position in line and waiting times. In addition, your front desk manager is always prepared to provide the best service.
Key benefits
- Intuitive and straightforward
- Multiple notification channels
- Multilingual interface
- Adjustable appearance
- Visitor chat
- For smartphones and desktops
- Scanner mode
Your company success formula
Share
A visitor scans the provided QR code or the link.
Collect data
The visitor completes any required custom forms, selects their product or service from the catalogue, and reserves a visit.
Make them happy
The visitor walks around freely, continuing their productive day until the time of their appointment.
Manage
Your staff processes orders and tickets found in the Counter app.
Deliver
The visitor is notified to proceed to the designated area, and receives their service/ order.
What features can your business benefit from?
Virtual Waiting Line
Increase customer retention by providing live queue information. Visitors who reserve a turn are more likely to show up to receive their service, rather than abandon your place due to long waiting times. Freedom of movement reduces and repurposes waiting rooms to include more revenue-generating opportunities for spontaneous, impulsive pick-ups.
Appointments
Create and define your schedule based on your capacity. Allowing visitors to select an available time slot at their convenience distributes your customer load between busy and dead hours. A consistent customer flow capitalises on your resources and maximises their productivity. This also gives you more flexibility to host and cater spontaneous walk-ins during those busier hours with long waiting times.
Custom Forms
Get to know your customers before they arrive by creating a Custom Form. The feature is thoroughly structured to help you retain and store additional information about your visitors. This data is then stored and can be analysed with our sophisticated dashboard and analytics tools. These insights can be used to track customer success, as well as service efficiency.
Ordering
Know and prepare in advance for your customers order by utilising the pre-ordering feature. A product catalogue can be set up with all the products or services you offer, while displaying the remaining quantity in your pre-configured inventory. This system reduces pressure on staff, who can now focus on efficiently and accurately preparing orders independently of the customer's physical presence. Once a notified customer arrives, rather than juggle the chaos of diverse customer needs on a busy day, staff can process the person in as little as one minute!
Customer Messaging
Ensure an exquisite and unique relationship with your customers by taking advantage of the messaging feature. Happy visitors turn into returning customers. Customer success and positive feedback are the latent results of providing noteworthy services and friendly, proactive communication.
Customer Feedback
Looking for ways to improve your business but don’t know where to start? Curious about your customers’ true opinion about your services? Customer feedback collection is strategically designed to answer any questions and resolve doubts about your business or service. Their feedback data can then be analysed using the intuitive analytics tools and dashboard - KPI’s to help you grow the way that is best for YOU.
Analytics
Analytics tools and dashboard are devised to encourage data-driven business decisions, encompassing crucial KPIs that optimise service and business evaluation. Such insights provide a sharper understanding of customer segments and needs. You can then adjust your services accordingly with the support of other provided features (such as merging or separating certain services).
Scanning
Whereas there is a need of validating your visitors’ tickets - use the scanning feature. All you need is to login to your 2meters account in the Booking app from any mobile device, and use the device’s camera to scan the QR code on the visitors tickets.
Printing
If you are expecting that not all of your visitors will have a mobile phone by hand, you can use a printing feature. The appointment or a place in the waiting line can be booked through a front test admin, or through the Kiosk App. By connecting your cloud printer to the app, you can easily print out a paper version of your tickets.
Dynamic QR-codes
You can always limit the amount of tickets per visitors’ device. However if security is still a concern to you and is critical for your business, this feature will allow you to generate new random QR codes for your visitors to scan over a defined period of time.
FAQ
Is it necessary to install the Booking app?
No. The Booking app is a web application. This means that it is like a web page, but looks like a regular app. It is optimised for both smartphones and desktops. Your visitor just needs to scan a QR code or click on a link to get access to the Booking app
Can the Booking app be used in my country?
Yes, the multilingual interface allows your visitors to use it in the language they prefer. Currently, we support English, German, Spanish, Portuguese, Turkish and Ukrainian languages. If your language is not found, get in touch with us and with your support, we can make it happen!
What is the Booking app for?
The Booking app is designed to help your visitors book your services and products according to the workflows which are defined by you in the Manager app for each service individually. The Booking app is available once your visitor scans a QR-code or clicks on a link which is provided in the Manager app and intended to be published by you.
What steps are necessary to make a booking?
The booking begins with the selection of service category or service. Further steps depend on the configuration of your service. They may include a step where the personal data of your visitor is collected, a step where your visitor joins the virtual waiting line, a step allowing your visitor to make an appointment, an ordering step where your visitor can purchase items from your stock and custom forms step where you provide or collect additional data from your visitor.
Does my visitor need to log in to make a booking?
No. Your visitor does not need to log in. The booked visit is bound to the device the visitor used to make it. Basic information is accessible from other devices as well, but personal data and functions such as visit cancellation feature can be viewed and performed only on the device the visit was booked on.
Is the visitor’s personal data safe with 2meters?
Absolutely, 2meters.app is completely EU GDPR-compliant, meaning that nothing can happen without your visitor’s consent. Furthermore, we do not retain the data of your visitors longer than necessary. Currently, all personal data is being deleted 6 weeks after the visit is processed.
Can my visitor access the booked visit anytime?
Yes. The booked visit can always be accessed via the link which we provide via notifications. The essential information such as ticket number, visit time or estimated waiting time will always be visible. But in order to access the personal data and functions such as visit cancellation feature, the visitor needs to access the booked visit from the device which was used to make the booking.
How will my visitor be notified?
We support multiple notification channels such as native in-app notifications, push and email notifications. In addition to these three channels, we support SMS and Whatsapp, which proved to be the most reliable. As a place administrator, you can opt for the activation of these channels in the Manager App. Please note that we will charge you monthly in addition to the regular subscription price for the consumption of SMS and Whatsapp notifications. But you can turn them on or off anytime. In addition, you have control over the number of notifications your place generates per visitor.
What kind of notifications does my visitor receive?
It depends on the type of the booked visit. The virtual waiting line generates count-down notifications, which inform a visitor about the position in the waiting line and the estimated waiting time, get-ready notifications for the first person in line and the invitation notifications. The appointment system generates confirmation notifications and reminders. In addition, the notifications are being sent when a visitor is being moved between appointments or waiting lines.
Can I change the notification text?
Yes. Please contact our support if you want the notification text to be adjusted, and we will do this for you. Many mobile carriers have restrictions regarding messaging, so additional steps under the hood are necessary to get your notifications through.
How do I communicate with my visitor?
Either over the contact data which you may request from your visitor or over the visitor chat which is available in the Counter app with the Enterprise subscription.
How can a visitor contact my staff regarding the booked visit?
Either over the contact data which you may provide to your visitor in the description of your place or over the visitor chat which is available in the Booking app for the places with the Enterprise subscription.
Can I adjust the appearance of the Booking app for my place?
Yes. The basic configuration features such as logo are available in all subscription tiers. Beginning with the Pro subscription tier, you will be able to configure the colour scheme of the Booking app for your place. We also offer a white label solution as a separate package. Please contact our support team, if you are interested in this package.
Can my customer pay for my services or goods during the booking?
Currently, this is not possible. But we are working hard to roll out an update enabling online payments ASAP.
I am missing a feature. What are my options?
Please contact our support team. We improve our solution constantly and there are a lot of additional features on our roadmap waiting for the release. Some of them have already been released, but might be lacking corresponding user interfaces or documentation. Furthermore, we will be glad to implement features based on the requirements you have in mind.
2meters.app is a solution of your choice if your business doesn’t have enough room to accommodate all the waiting customers. Spare the unnecessary investment of creating a dedicated waiting area. Let your customers spend their time in a meaningful way while they wait for your service. Cut the costs by reducing or repurposing your existing waiting rooms. Small businesses in different segments such as clinics or beauty salons will benefit the most from this use case.
Manage a waitlist for your products or services digitally. Let the customers book their turn online or by scanning a QR-code on site. The introduction of the 2meters.app solution will help you keep your customers happy while increasing the efficiency of your service even in cases when the demand is great and the supply is limited. The retail, education facilities or public services will benefit greatly from using our solution.
Improve your restaurant business with 2meters.app solution. Choose between multiple ways you can do it. First, you may complement your existing table booking system with the virtual waiting line to fill the empty seats fast, if your guests do not show up. The second way is just to set up your menu using our catalogue and ordering feature and put the printed out QR-codes on each table. Your guests will have an opportunity to make an order digitally without having to interact with the waiter. They will receive notification once their order is ready and pick it up immediately.