About Kiosk App
No smartphones at a visitor’s disposal? That won’t be a problem with our Kiosk app. The feature allows visitors to utilise a provided tablet to reserve their turn, without needing a personal device.
Why businesses choose the Kiosk app powered by 2meters
- Satisfy all visitors, even those without a personal device.
- All that is needed is a tablet and internet connection.
- No downloads, plug-ins, or complex hardware required.
Key benefits
- Intuitive and straightforward
- No installation required
- Adjustable appearance
- Multilingual interface
Your company success formula
Set up
Obtain a tablet with internet connection and run the Kiosk app.
Share
Place the tablet in the area, where your visitors can easily access it.
Operate
Your visitor reserves a visit using your tablet.
Manage
The counter is notified of the ticket and invites it. The ticket is called via the Display app.
Deliver
The visitor proceeds to the designated area.
What features can your business benefit from?
Virtual Waiting Line
Increase customer retention by providing live queue information. Visitors who reserve a turn are more likely to show up to receive their service, rather than abandon your place due to long waiting times. Freedom of movement reduces and repurposes waiting rooms to include more revenue-generating opportunities for spontaneous, impulsive pick-ups.
Appointments
Create and define your schedule based on your capacity. Allowing visitors to select an available time slot at their convenience distributes your customer load between busy and dead hours. A consistent customer flow capitalises on your resources and maximises their productivity. This also gives you more flexibility to host and cater spontaneous walk-ins during those busier hours with long waiting times.
Custom Forms
Get to know your customers before they arrive by creating a Custom Form. The feature is thoroughly structured to help you retain and store additional information about your visitors. This data is then stored and can be analysed with our sophisticated dashboard and analytics tools. These insights can be used to track customer success, as well as service efficiency.
Ordering
Know and prepare in advance for your customers order by utilising the pre-ordering feature. A product catalogue can be set up with all the products or services you offer, while displaying the remaining quantity in your pre-configured inventory. This system reduces pressure on staff, who can now focus on efficiently and accurately preparing orders independently of the customer's physical presence. Once a notified customer arrives, rather than juggle the chaos of diverse customer needs on a busy day, staff can process the person in as little as one minute!
Customer Messaging
Ensure an exquisite and unique relationship with your customers by taking advantage of the messaging feature. Happy visitors turn into returning customers. Customer success and positive feedback are the latent results of providing noteworthy services and friendly, proactive communication.
Customer Feedback
Looking for ways to improve your business but don’t know where to start? Curious about your customers’ true opinion about your services? Customer feedback collection is strategically designed to answer any questions and resolve doubts about your business or service. Their feedback data can then be analysed using the intuitive analytics tools and dashboard - KPI’s to help you grow the way that is best for YOU.
Analytics
Analytics tools and dashboard are devised to encourage data-driven business decisions, encompassing crucial KPIs that optimise service and business evaluation. Such insights provide a sharper understanding of customer segments and needs. You can adjust your services accordingly with the support of other provided features (such as merging or separating certain services).
Scanning
Whereas there is a need of validating your visitors’ tickets - use the scanning feature. All you need is to login to your 2meters account in the Booking app from any mobile device, and use the device’s camera to scan the QR code on the visitors tickets.
Printing
If you are expecting that not all of your visitors will have a mobile phone by hand, you can use a printing feature. The appointment or a place in the waiting line can be booked through a front test admin, or through the Kiosk App. By connecting your cloud printer to the app, you can easily print out a paper version of your tickets.
Dynamic QR-codes
You can always limit the amount of tickets per visitors’ device. However if security is still a concern to you and is critical for your business, this feature will allow you to generate new random QR codes for your visitors to scan over a defined period of time.
FAQ
Is it necessary to install the Kiosk app?
No. The Kiosk app runs in a browser and can be operated on any system. The most common way is to run it on a tablet, which is then installed, where your visitors can interact with it. We can also provide a preconfigured device in a separate package.
Do I need to pay for the Kiosk app separately?
No. The Kiosk app is a part of the 2meters.app platform. You get all components in one subscription. The Kiosk app becomes available beginning with the Pro subscription tier.
Can the Kiosk app be used in my country?
Yes, the multilingual interface allows you to operate it in the language you prefer. Currently, we support English, German, Spanish, Portuguese, Turkish and Ukrainian languages. If your language is not found, get in touch with us and with your support, we can make it happen!
What is the Kiosk app for?
The Kiosk app is designed to provide all visitors with an opportunity to book a visit even if they don't have any personal smartphone or don't want to use it for any reason. Simply set up a tablet on your premises with the Kiosk app page open and allow them to check in themselves. The Kiosk app has a simple interface where your visitors can be forwarded through the same workflow as your visitors who scanned a QR-code and booked their visit in the Booking app.
Can I adjust the appearance of the Kiosk app?
Definitely. By default, the Kiosk app uses the same customisation, which can be configured for the Booking app once you upgrade your subscription to the Pro tier. But if you need it to look differently, we can arrange this for you. Please contact our support.
How do I run the Kiosk app in fullscreen mode?
We provided the detailed instructions in the Kiosk app. Just click on the ‘Instructions’ in the navigation menu to find them.
Is it possible to connect a printer to the tablet running the Kiosk app?
Yes. We offer preconfigured thermal printers as an additional package. Please contact our sales or support team and we will arrange everything for you.
2meters.app is a solution of your choice if your business doesn’t have enough room to accommodate all the waiting customers. Spare the unnecessary investment of creating a dedicated waiting area. Let your customers spend their time in a meaningful way while they wait for your service. Cut the costs by reducing or repurposing your existing waiting rooms. Small businesses in different segments such as clinics or beauty salons will benefit the most from this use case.
Manage a waitlist for your products or services digitally. Let the customers book their turn online or by scanning a QR-code on site. The introduction of the 2meters.app solution will help you keep your customers happy while increasing the efficiency of your service even in cases when the demand is great and the supply is limited. The retail, education facilities or public services will benefit greatly from using our solution.
Improve your restaurant business with 2meters.app solution. Choose between multiple ways you can do it. First, you may complement your existing table booking system with the virtual waiting line to fill the empty seats fast, if your guests do not show up. The second way is just to set up your menu using our catalogue and ordering feature and put the printed out QR-codes on each table. Your guests will have an opportunity to make an order digitally without having to interact with the waiter. They will receive notification once their order is ready and pick it up immediately.