Virtual Smart Queue Management System

Make your business more effective and smarter!

2meters offers virtual queue and customer flow management for businesses of all sizes, with multiple products like management, counter, visitor apps and others available in one subscription, which are designed to reduce on-site waiting times and increase revenue and customer retention.

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Make your business more <span>effective</span> and smarter!

Manager App - for Autonomous Authority

Create and customise services, schedules, queues, forms, and product catalogues according to your specifications. Additionally, you can manage place details such as name, description, opening hours, settings, and personal data collection preferences. Put this together to create a perfect booking experience for your customer.

<span>Manager</span> App - for Autonomous Authority

Counter App - for Complete Control

View and manage your visits and visitor flows in the Counter App. The interface is designed to easily distinguish walk-ins from booked appointments, view total tickets, as well as upcoming appointments. A supporting calendar provides further insights about past and future appointments. The interface is simple and intuitive and the staff training is not required.

<span>Counter</span> App - for Complete Control

Booking App - for Valued Visionaries

The Booking App is the optimised interface that your visitors use to reserve a spot in the virtual waiting line, make an order or book an appointment. Visitors can select an available time slot that convenes them, then fill in the form, designed by you. They then receive notifications once the queue progresses and can remotely communicate with the counter.

<span>Booking</span> App - for Valued Visionaries

Display App - for Direct Demonstration

Show your visitors the state of their wait by broadcasting the turn information presented in the Display App. All it requires is connection to a screen, followed by a single click of the “full-screen” button. If you strive for a seamless and user-friendly experience for all your customers, this feature is for you!

<span>Display</span> App - for Direct Demonstration

Kiosk App - for Keeping Kinetic

No smartphones at a visitor’s disposal? That won’t be a problem with our Kiosk App. The feature allows visitors to utilise a provided tablet to reserve their turn, without needing a personal device.

<span>Kiosk</span> App - for Keeping Kinetic

Get rid of the chaos: make waiting in line enjoyable for your customers

Virtual waiting lines attract new customers

2meters queue management system replaces traditional queues with virtual ones and makes a store without visible queues more attractive to new customers.

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Virtual waiting lines increase customer value

2meters online queuing system gives room for additional walk-ins, enables new revenue streams and improves an overall sales process and adds to maximise the customer value

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Virtual queues improve customer loyalty and retention

2meters queuing solutions minimise the customer's perceived waiting time, reduce the number of complaints and increase the retention rate

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Your company success formula

Set up

Set up 2meters in your organization. Don’t worry our support will help you.

Create

Create QR-code and links for customer to join the waiting line or book an appointment.

Share QR-code and links on your physical store or website.

Control

Control the flow of visitors and rationally allocate resources.

Analyze

Review behavior patterns of your customers. Learn more about your customer and give possibility to match his needs better.

Take feedback

Learn about customer experience and meet their expectations better.

customers claim that short wait times benefit the quality of service they receive.

of visitors retained due to reduced waiting time in queue.

of revenue generated from customers returning for additional purchases.

FAQ

Is it necessary to install the 2meters.app?

No. All components of the 2meters.app run in a browser and can be operated on any system. We recommend using it on desktops and tablets, as it is not optimised for smartphones.

Is the 2meters.app free to use?

Yes. We offer a free subscription tier, which is suitable for small businesses or private use. However, we also offer additional features in the premium subscription tiers, which make our solution even more powerful.

Can the 2meters.app be used in my country?

Yes, the multilingual interface allows you to operate it in the language they prefer. Currently, we support English, German, Spanish, Portuguese, Turkish and Ukrainian languages. If your language is not found, get in touch with us and with your support, we can make it happen!

What hardware is needed for 2meters.app to function?

2meters.app is fully operational without any download required. All that is needed for businesses is a minimum of one device with access to the internet to manage your queues and appointments. Visitors can use any device with internet connection at their disposal. Alternatively you may want to purchase an additional monitor or a tablet for the Display and Kiosk Apps.

Is data collection safe with 2meters.app?

Absolutely, 2meters.app is completely EU GDPR-compliant, meaning that nothing can happen without your consent. Furthermore, we do not retain the data of your visitors longer than necessary. Currently, all personal data is being deleted 6 weeks after the visit is processed.

Where do I start?

After the basic configuration of your place where you choose the name of your place, describe it and define the working hours, we recommend defining the Services you provide. The next step would be to decide which workflows are more suitable for each of the services you have created. Some might work with the walk-in visitors only, others would require appointments. You can also decide which data you would like to collect for each of the services. After this the right step would be to define Queues, Schedules, Custom Forms and Product Catalogues and assign them to the corresponding Service

How will my visitor be notified?

For the visitors who have checked in with their smartphones, we support multiple notification channels. The basic ones are our in-app notifications, push and email notifications. They can be activated free of charge. In addition, we support SMS and Whatsapp notification channels. But we will charge you for their consumption in addition to the regular subscription fees. The price of a single notification is aligned with the prices of local carriers and Meta platform.

I want to collaborate with my colleagues. How do I achieve this?

With the registration of your account, we have created an organisation for you. You can invite people to collaborate with you in the scope of your organisation and assign them roles, which may allow the place administration or the counter operations. To achieve this, navigate to the User Management tab in the Organisation profile.

I am missing a feature. What are my options?

Please contact our support team. We improve our solution constantly and there are a lot of additional features on our roadmap waiting for the release. Some of them have already been released, but might be lacking corresponding user interfaces or documentation. Furthermore, we will be glad to implement features based on the requirements you have in mind.