Frequently Asked Questions

In this section, we answer all frequently asked questions for you – our customers – as well as our partner businesses. We – at 2Meters virtual queue app – are striving to keep this section updated with every coming question. In case you have not find what your were looking for please, get in touch in the link below.

For businesses

What do I need to register my place and to create digital queues with 2Meters?

The registration only takes two minutes:

Go to our URL app.2meters.app/admin. Log in using your Google account. This is required for us to know that you are really owning the business you pretend to own – it protects you and it protects your customers.

After logging in, you can add a new place. You will have a one month trial access to our basic functionality until an automatic downgrade to a private plan. If you need to upgrade the place to a more sophisticated plan to unlock additional features, you can do that easily from the backend. You won’t be asked for payment details until you decide to do the upgrade. 

How many people are allowed to enter my business at the same time?

This depends on the area of your place and on the current governmental guidelines and regulations. Make sure to be up to date and to edit your maximum capacity in case regulations change. Reach out to our service team at info@2meters.app if you need assistance.

Is 2Meters also good for small businesses?

Of course! By introducing 2Meters you enhance customer happiness while at the same time reduce the workload of your employees. They can now entirely focus on your everyday business. In addition you get valuable insights into the mechanics of your business – waiting and servicing times, returning customer rates are only a few examples of the analytics you can get from 2Meters.

I'm a service provider. Can I also use 2Meters?

Of course! 2Meters is always useful if it comes to planning appointments. It can be used in car washes, at private flat viewings, clinics, barber shops and much much more. Don’t hesitate to reach out to our team to discuss your individual use case.

For customers

I want to use 2Meters virtual queue app. What happens to my data? Is confidentiality and privacy guaranteed?

We are committed to data privacy. We do not save any data from you as a user of a digital queue. Each visit of our web-based app is registered via so called SessionID. The SessionID is a number which is assigned to each new browser session and does not disclose anything about you.

My favourite place does not have 2Meters. What is the reason?

It seems that your favourite place has not created a queue so far. Thank you in advance for recommending us!

I left my mobile phone at home, can I still claim my booked appointment?

Our tickets have very simple numbers consisting of a letter for the week day (e.g. F for Friday), a four digit number for the time (e.g. 1245 for 12:45) and one additional individual digit. An appointment at 10:15 on Tuesday could have the ticket number “T-1015-1”. Try to remember it. We also encourage our business partners to have an open ear in such situations. Don’t hesitate to reach out to them.

Despite a valid reservation I'm not granted access to a place or have to wait. What can I do?

Unfortunately life is not always predictable. Some customers need more, others less time then the statistical average. In case you notice such problems on multiple occasions at the same place, we would appreciate it if you could reach out and inform us, so that we can work on finding a solution together with the owner.

How long in advance do I have to book my slot?

 First come, first serve!

It’s simple: the earlier you book, the better your chance to find free capacities at your desired times.

In case you can’t find a slot, you can try stopping by the place spontaneously. Most places always reserve capacities for walk-in customers. But be prepared to wait.

How long am I allowed to stay at a place?

The time varies from place to place and can be selected by the owner in his configurations. You can see the maximum time when booking a slot through our 2Meters virtual queue app.

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sales@2meters.app

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