Frequently Asked Questions
In this section, we answer all frequently asked questions for you – our customers – as well as our partner businesses. We – at 2Meters virtual queue app – are striving to keep this section updated with every coming question. In case you have not find what your were looking for please, get in touch in the link below.
What do I need to register my place and to create digital queues with 2Meters?
Go to our URL app.2meters.app/admin. Log in using your Google account. This is required for us to know that you are really owning the business you pretend to own – it protects you and it protects your customers.
After logging in, you can add a new place. You will have a one month trial access to our basic functionality until an automatic downgrade to a private plan. If you need to upgrade the place to a more sophisticated plan to unlock additional features, you can do that easily from the backend. You won’t be asked for payment details until you decide to do the upgrade.
How many people are allowed to enter my business at the same time?
This depends on the area of your place and on the current governmental guidelines and regulations. Make sure to be up to date and to edit your maximum capacity in case regulations change. Reach out to our service team at firstname.lastname@example.org if you need assistance.
Is 2Meters also good for small businesses?
I'm a service provider. Can I also use 2Meters?
I want to use 2Meters virtual queue app. What happens to my data? Is confidentiality and privacy guaranteed?
My favourite place does not have 2Meters. What is the reason?
I left my mobile phone at home, can I still claim my booked appointment?
Despite a valid reservation I'm not granted access to a place or have to wait. What can I do?
How long in advance do I have to book my slot?
It’s simple: the earlier you book, the better your chance to find free capacities at your desired times.
In case you can’t find a slot, you can try stopping by the place spontaneously. Most places always reserve capacities for walk-in customers. But be prepared to wait.
How long am I allowed to stay at a place?
The time varies from place to place and can be selected by the owner in his configurations. You can see the maximum time when booking a slot through our 2Meters virtual queue app.