Pricing and Functions

A live queue is a digital representation of the customers waiting to be serviced. To line up, they either scan a QR code at the entrance, click a link in an email or enter a short code in the user interface. Customers can also be queued in by the manager manually if they do not have a mobile device. One by one, the manager can then process the customers by selecting them from an intuitive graphical interface. Customers receive notifications once their turn has come. This function is used by vaccination and test centers, by pop-up shops and at airport check-in counters. 

Our system sends automated E-Mail notification to appointment customers every time an appointment is modified. Customers receive notification when they book an appointment, when a manager confirms it (if confirmation by manager is activated), when it is cancelled or changed. To receive E-Mail notifications customers must provide their E-Mail address when booking.

Our system notifies the customers which are lined up in the live queue by playing an acoustic signal on their smartphone when their turn has come to be serviced. Customers do not need to provide their telephone number or any other information to receive the notification as long as they do not close the browser session. The notification works on Android and iOS.

For businesses which offer goods with limited quantity, it is important that customers can select what they want to purchase when making an appointment or queuing up – the item is then reserved in the inventory. Once all available items have been reserved, they cannot be selected any more by new customers. If an appointment is canceled, the items automatically return to the inventory. This feature is important for goods which quickly sell out or can be given away in limited quantities per customer – think of launches of new consumer electronic products with people sleeping on the streets in front of the stores. With basic inventory and product booking that’s history.

In case you have a waiting room where customers can spend their time while waiting to be served, you can put a display there to show our dedicated “waiting room display view” by simply entering a unique URL. The display view shows how many people are waiting, who is next and who is being served. You can choose to show the names or to show the ticket numbers only. The view also displays the QR code which can be scanned by walk-in customers as well as your logo and some other basic information about your place. If you don’t want to set it up yourself, you can order a waiting room hardware package incl. display and minicomputer from us which will come with everything preconfigured.

A support chat is available in the admin backend which allows to reach out to our team for help. We commit to answer support requests within 24 hours. A priority support package with a dedicated Point of Contact and quick guaranteed response time is available separately.

2Meters verifies that your customers are human. This prevents you from fraud and ensures steady and smooth operation of your business regardless of what it does. This feature is highly appreciated by our retail customers selling rare, high performance computer equipment.