- Same as Regular
- Limited to 150 Tickets / Month
- Live Queues with Visitor Smartphone Notifications
- Appointment System with Visitor E-Mail Notification
- Custom Schedules and Service dependent Bookings
- Basic Inventory and Product Booking
- Waiting Room Display View
- Basic Place Statistics
- Visitor Verification and Authentification
- Support Chat and onboarding video call
- Premium Customer Support
- Dedicated Point of Contact
- Integration with Zapier
- Build your pipelines and process visitor data with Ninox integration
- Integration with Google Docs and Sheets
- Custom Integrations upon request
A live queue is a digital representation of the customers waiting to be serviced. To line up, they either scan a QR code at the entrance, click a link in an email or enter a short code in the user interface. Customers can also be queued in by the manager manually if they do not have a mobile device. One by one, the manager can then process the customers by selecting them from an intuitive graphical interface. Customers receive notifications once their turn has come. This function is used by vaccination and test centers, by pop-up shops and at airport check-in counters.
The appointment system allows the user to create a complex schedule of services, which are being offered on different days of the week at different times. It is possible to configure how many customers can be serviced simultaneously and how long a slot for the particular service is. Customers are than forwarded to a booking page, once they have scanned a QR code, clicked a link or entered a short URL in their browser. They can then provide some personal data if required so by the business (Name, E-Mail, Telephone Number are some of the options) and select which service they are interested in. The system then suggests all the time when this service is still available at the place. Once booked, the customer receives an automatic booking confirmation via mail and the business can see the customer data in their schedule. This function is used by vaccination and test centers, by doctors and other healthcare related businesses as well as for appointment shopping.
Visitor E-Mail Notification
Our system sends automated E-Mail notification to appointment customers every time an appointment is modified. Customers receive notification when they book an appointment, when a manager confirms it (if confirmation by manager is activated), when it is cancelled or changed. To receive E-Mail notifications customers must provide their E-Mail address when booking.
Visitor Smartphone Notification
Our system notifies the customers which are lined up in the live queue by playing an acoustic signal on their smartphone when their turn has come to be serviced. Customers do not need to provide their telephone number or any other information to receive the notification as long as they do not close the browser session. The notification works on Android and iOS.
In case your opening hours vary, in case you have special events, holidays, lunch breaks or any other kind of unusual “feature” in your schedule – our advanced scheduler easily accommodates it. It allows to schedule unique or repeating events and patterns of events and to assign them to the services you offer.This functionality is used by almost every business unless it is an 24/7 grocery.
Basic Inventory and Product Booking
For businesses which offer goods with limited quantity, it is important that customers can select what they want to purchase when making an appointment or queuing up – the item is then reserved in the inventory. Once all available items have been reserved, they cannot be selected any more by new customers. If an appointment is canceled, the items automatically return to the inventory. This feature is important for goods which quickly sell out or can be given away in limited quantities per customer – think of launches of new consumer electronic products with people sleeping on the streets in front of the stores. With basic inventory and product booking that’s history.
If your place not only has opening hours but also different types of services, which can for example have influence on how many customers you can serve or how long a slot is and when it can be booked, 2Meters offers all the required functionality. With our advanced scheduler you can configure any kind of complicated schedule with an unlimited number of different services. If you want your customers to select which employee they want to see, this function is what you need. It is an ideal fit for example for hairdressing saloons or barber shops, where one type of service might take longer than another and where employees can have different working schedules and different service prices.
Waiting Room Display View
In case you have a waiting room where customers can spend their time while waiting to be served, you can put a display there to show our dedicated “waiting room display view” by simply entering a unique URL. The display view shows how many people are waiting, who is next and who is being served. You can choose to show the names or to show the ticket numbers only. The view also displays the QR code which can be scanned by walk-in customers as well as your logo and some other basic information about your place. If you don’t want to set it up yourself, you can order a waiting room hardware package incl. display and minicomputer from us which will come with everything preconfigured.
Basic Place Statistics
As a place owner you want to have an in-depth understanding of your basic metrics. 2Meters helps you to collect them. You can see how many people have been processed and how many appointments have been booked. A significant extension of the statistics dashboard is planned in the midterm.
A support chat is available in the admin backend which allows to reach out to our team for help. We commit to answer support requests within 24 hours. A priority support package with a dedicated Point of Contact and quick guaranteed response time is available separately.
2Meters verifies that your customers are human. This prevents you from fraud and ensures steady and smooth operation of your business regardless of what it does. This feature is highly appreciated by our retail customers selling rare, high performance computer equipment.
If required, 2Meters can perform a visitor authentication using social media accounts. This is required when your business needs to make sure that it can reach the customer – for example if you sell personalized items or services or if you are obliged to know your customer by law.
On Site Installation
Depending on the size of your organization and the complexity of the use-case, an on-site installation of the hardware as well as an in-person training and onboarding of your employees might be required to get you started quickly. We offer this optional service for most European countries and the USA. The price depends on our travel costs.
We provide all the hardware incl. counter computer, waiting room displays and connectivity infrastructure. We can decouple the 2Meters system from your WLAN by using 4G/5G modules. Whatever you require – we make it happen. This is best combined with the on-site installation service but can also be shipped if you want to set up everything yourself.
We know that for complex use cases, employees must be trained to use the system properly. We offer online classes in English and German. We simulate your use-case and develop a tailored onboarding workshop for your employees. We go through all processes and empower the participants to onboard new colleagues later.