The Service Center Use-Case
Contactless Service. Organized Flow.
Transparency. Efficiency.
Sitting in the service center and waiting for the monitor to show your number, or even queueing is outdated. Easily get rid of queues or overcrowded waiting areas and give your customers flexibility to wait wherever they want. After scanning a QR code or clicking on a link online, your visitors can queue in digitally or book an appointment for a certain service, get informed about waiting times, receive notifications and much more. Modernize your service center with 2Meters.
Great solution for any service center
Let your customers feel free and do everything via 2Meters WebApp – quickly and super straight forward avoiding waiting zones and saving time. Get a great solution for a tiny price.
Queuing through QR code scanning or over a Kiosk
Customers queue in by scanning a QR code or over a dedicated Kiosk tablet. They can select the service they need or even pick goods from your inventory.
Use diverse notification methods
Use monitors in your service area to display the queue status or notify customers via push notification , WhatsApp or SMS. In any case, while waiting, your customers don’t have to stand in line or sit in the waiting area any more. Use this to sell more goods in your service area or just to offer them the possibility to get a coffee.
Modernize your customer service desk
Exchange your paper-ticket based system through our fully contactless solution. Throw away expensive hardware and introduce a digital queuing system from the 21 century.
Queuing through QR code scanning or over a Kiosk
Use diverse notification methods
Improve management & planning
Streamline your management processes with the most user-friendly interface on the market. Benefit from advanced analytics to make data driven decisions.
Intuitive Dashboard
Use our intuitive dashboard and the advanced analytics to plan shifts and to optimize the efficiency of your service oriented business.
Load peak shaving
Your walk-in clients have full transparency on the load situation and can chose to wait wherever they want or to reserve an appointment slot on another day – this helps to evenly distribute loads over the week and increase your customer satisfaction.
Use-Case specific Features
2Meters offers a broad variety of features which allow to adjust it to be a perfect match for different use-cases. The service-center use-case combines different important functionalities. It allows to digitalize your customer flow and to allow to start customer processing much earlier – this reduces the waiting times. Customers can notify you of their arrival while being on their way. They can book services and even pay them directly. 2Meters is an ideal partner for service oriented businesses of any size and it is constantly developing to become even better.
Available Features:
- Counter App
- Visitor App
- Monitor App
- Digital Queue
- Visitor throughput statistics
- Flexible schedules
- Slot appointment system
- Managers
- Multiple notification channels (Push, Email, SMS, WhatsApp, Telegram)
- Multi-Language Support (English, German, Spanish, Portuguese, Turkish, Ukrainian, Lithuanian)
On demand:
- Custom visitor forms
- Visitor document upload
- Named counters
- Queue chaining and automation
- Kiosk mode for visitors without smartphones
- Integration in automation tools (Zapier, Ninox)
- CRM integrations
- Webhooks
